At Chic Avenue Style, we believe in effortless elegance from browsing to delivery. Below you’ll find answers to our most commonly asked questions about our premium collections and services.
Our Brand & Products
Q: What defines the Chic Avenue Style aesthetic?
A: We specialize in timeless sophistication with contemporary edge—think perfectly tailored blazers, romantic bridal pieces, and versatile capsule wardrobe essentials like our bestselling knitwear and denim. Each piece is curated for the globally-minded woman who values quality craftsmanship.
Q: Where are your products made?
A: Our collections are ethically sourced from premium manufacturers worldwide, with quality control handled at our Miami headquarters where every shipment begins its journey.
Q: How do I care for delicate items like Body Crepe Knit or drape dresses?
A: We include care instructions with each garment. Generally, we recommend hand washing our delicate pieces and avoiding direct sunlight when drying to preserve their luxurious quality.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for seamless global transactions.
Q: Can I modify my order after placement?
A: To maintain our efficient 1-2 business day processing, order modifications must be requested within 2 hours of placement via [email protected]. We cannot guarantee changes after this window.
Q: How do I track my order?
A: You’ll receive real-time email updates at every milestone. For express shipments (DHL/FedEx), tracking begins immediately after dispatch. EMS shipments become trackable 3-5 days after processing.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two premium services:
✈️ Express Courier ($12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
🌎 Complimentary Standard (orders >$50): 15-25 business days via EMS with milestone updates
✈️ Express Courier ($12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
🌎 Complimentary Standard (orders >$50): 15-25 business days via EMS with milestone updates
Q: Why might my delivery take longer than estimated?
A: All timelines exclude customs processing (typically 2-5 extra days). For time-sensitive purchases like bridal pieces or limited-edition blazers, we recommend express shipping and ordering at least 3 weeks before your event.
Q: Do you ship worldwide?
A: Yes, except certain remote areas and parts of Asia. Our Miami-based team handles all international documentation (customs duties remain the customer’s responsibility).
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unworn with original tags and packaging. Return shipping costs are the customer’s responsibility unless the item is faulty.
Q: How do I initiate a return?
A: Email [email protected] with your order number and return request. Our team will provide instructions and a return authorization number within 48 hours.
Q: Can I exchange an item for a different size?
A: Due to our global inventory system, we process returns and new purchases separately. We recommend returning the original item (following our standard process) and placing a new order for your preferred size.
Additional Assistance
Q: Who should I contact for urgent delivery inquiries?
A: For time-sensitive matters regarding bridal pieces or special occasion wear, please email [email protected] with “URGENT” in the subject line. Our Miami-based customer care team operates Monday-Friday 9am-5pm EST.
Q: Where can I find styling advice for your collections?
A: Follow @ChicAvenueStyle on Instagram where we regularly showcase how to transition pieces like our Lotus Shirt Mini Dress from day to evening. For personalized recommendations, mention #ChicConcierge in your comments.
Still have questions? Our style concierge team is always delighted to assist at [email protected]. We respond to all inquiries within 48 business hours.