At Chic Avenue Style, we take as much care with your satisfaction as we do with our premium collections. Should any item not meet your expectations, our refined returns process ensures resolution with the elegance you deserve.

Our Return Commitment

We accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:

  • Final sale items marked “Non-Returnable” cannot be returned
  • Bridal wear and custom jewelry pieces are excluded from returns
  • For hygiene reasons, hats and scarves must be returned with original packaging

Exclusions

To maintain the integrity of certain collections, these items cannot be returned:

  • Bridal wear (due to custom fittings)
  • Personalized jewelry items
  • Gift cards
  • Final sale items (clearly marked)

The Chic Return Process

Step 1: Initiate Your Return

Email our Miami concierge team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Step 2: Package Your Items

Return items in their original packaging with all tags attached. Include the original packing slip.

Step 3: Ship Your Return

We’ll provide a prepaid return label for US customers. International clients may use any tracked carrier to:

Chic Avenue Style Returns
4165 Private Lane
Miami, US 65344

Refund Timeline

Once we receive and inspect your return:

  • Credit card/PayPal: 5-7 business days for processing
  • Original payment method: Refunds will appear in 1-2 billing cycles

Exchanges will be processed within 3 business days of receipt.

Return Request Template

For your convenience, use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Chic Avenue Style Team, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – [Item Name] (SKU: [If available]) – [Size/Color if applicable] Reason for return: [Please specify] ☐ I would like an exchange for [Item/Specify Size] ☐ I would prefer a refund to my original payment method Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Special Considerations

For returns of our premium collections (blazers, coats, or delicate knitwear), we recommend:

  • Using protective garment bags
  • Folding items carefully to prevent creasing
  • Including all original dust bags and hangers

Should you have any questions about our returns process, our Miami style advisors are available at [email protected].

We appreciate your trust in Chic Avenue Style and look forward to serving you again soon.